Maintenance and Support
GET LIVE SUPPORT, FREE UPDATES and MORE
A BarTender Maintenance and Support Agreement (MSA) protects your business against unexpected disruptions, and enables your software to grow as your business grows.
Get live access to our support experts via email, chat and phone. Premium Support is available to Automation and Enterprise customers.
When an update or new version of BarTender is released, you’ll receive an email notification describing how to update. Update now
Easily upgrade your software edition or add printers to your current license. Contact your BarTender reseller or start the process with us here.
We’ll notify you two months before your MSA expires. Contact your BarTender reseller or start the process with us here.
Comparing Standard and Premium Support
BarTender Enterprise and Automation customers can also add Premium 365, 24/7 Support, with priority response around the clock and a 2-hour guaranteed initial reply time by contacting us here.
|Initial response time (urgent/high severity issues)||1 Business day||2 hours|
|Free version updates||•||•|
|Edition and printer upgrades||•||•|
|Live phone and chat support||•||•|
|Editions supported||All||Automation and Enterprise|
BarTender Support Plans
All BarTender users using a supported version of BarTender qualify for support. We offer several support packages to meet the needs of any business:
|Coverage hours||Business hours||Business hours||24/7|
|Staffed community forum||•||•||•|
|Escalation prioritization to senior technicians||•|
|First-response time target**||2 business hours||1 calendar hour|
|Eligible editions||All||Purchased Editions
|Automation and Enterprise|
*Available only for issues relating to software activation and license keys.
**Visit Availability and channels for support for further information and consitions on our time targets, support channels and availability.
Frequently asked questions
What will I need when contacting Support?
In order to get support, you will be asked to enter your Product Key Code (PKC) or Support Number. The PKC was emailed when the product was purchased. You can find your support number in BarTender Designer, under Help/About or by clicking here.
How will I be notified that my MSA is about to expire?
We will send a notice to the email associated with the orginal purchase or registering contact.
My MSA is about to expire, what do I do?
You can find details on how to renew your MSA here.
Can I purchase a multi-year MSA?
Yes, you can purchase 1-year or 3-year agreements. Additional discounts are available for plans 3 years or longer. Contact sales here.
My MSA has expired, can I purchase it again?
Yes, you can renew your MSA here.
I’ve never purchased an MSA, can I buy it now?
Yes, you can purchase Maintenance and Support here.
Can I still get Support for BarTender versions that are past End of Support (EOS)?
Yes, there may be options to continue your support. Contact us here.